Delivery & returns

What happens if my order arrives and I no longer want the goods?

If you no longer want your purchase for whatever reason, then don't worry, it isn't a problem, we'll be happy to help you return it to us. 

All we ask is that you contact us within 7 days by phone or email. We'll then be pleased to give you a returns authorisation number. 

We understand that it can be a daunting thought going about returning a large parcel such as a rug, afterall, it's not really the sort of thing that you can send through standard royal mail post easily.   Well, we're here to help with this. 

Just call us and speak to our staff (0800 876 0969) who will be happy to arrange for our courier to collect from you on your behalf. There is a cost involved just as there would be if you returned it, but it's subsidised by us at a flat rate of just £12.50 per rug (mainland UK only). If you've ordered multiple rugs, just call us and we'll be able to organise a better rate for you.

We do appreciate your business and we're here to help from organising a convenient delivery to helping organise a convenient return.

All we ask is that the product is returned undamaged and well packed for its journey.   If the rugs arrives damaged or badly packaged, we do reserve the right to reject it or make a charge for the damage and delivery cost which is our standard terms & conditions.

On receipt of your return you will be refunded the full cost of your order on the condition that the item is returned unused and undamaged.  You will be credited within 30 days, we do however try to credit returns within a week of receipt of the return.

Please call us on 0800 876 0969 or Email to organise your return. info@valuerugs.co.uk

If after 7 days we haven't heard from you then your purchase would be considered as accepted in good condition.


What happens if my items arrived damaged or they are not as I ordered?

Ooooppsss !!!   This is our fault and we'll apologise in advance.   We'll also be having a word with John our warehouse man if this does happen. Although he is good at his job and it is rare. 

In rare cases like this, simply call or email us and we will arrange the collection at no cost to you and as conveniently as we can for you.  We'll send the carrier to collect so that you don't have to do anything as it is our mistake.  .

All we ask is  that  the item is sealed appropriately for return delivery.  We'll then organise a replacement at no cost or a full refund which ever you prefer.

It's our mistake, call us on 0800 876 0969 or email and we'll sort it out straight away.